Good Samaritan Society
Case Study

The Evangelical Lutheran Good Samaritan Society is the largest not-for-profit provider of senior care and services in America with over $1B in revenue. Headquartered in Sioux Falls, South Dakota, the Society operates centers throughout the United States.

The Society officially embarked on a performance excellence journey in 2016 using the Metric of Urgency Way. The society plans to achieve the National Quality Strategy, which strives for better care experiences, better health outcomes, and more effective spending. It provides a cohesive vision of quality healthcare for the country.

Many changes from the federal government were set to make sure systems are aligned to achieve the priorities of the Triple Aim, including new regulatory guidance for home health, hospice and rehab/skilled care centers.

To develop and pilot operational improvements so that the Society can succeed in value-based care models, we organized the Performance Excellence – Value Based Payment (PE-VBP) team. This dedicated team of diverse subject matter experts has adapted the Lean Six Sigma and the Metric of Urgency Way and is working with employees and customers to design ways to deliver consistently high-quality care and services to achieve success in value-based care models. Currently in the pilot phase, the PE-VBP effort is demonstrating already significant improvements in revenue and cost performance of the pilot locations.